Frequently Asked Questions
Everything you need to know about shopping with us.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for online purchases?
We offer a 90-day return policy for most items. Products must be in their original condition and packaging. Please note that personalized items and opened ornaments may have specific restrictions.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, our online store ships to addresses within the United States, U.S. territories, and APO/FPO addresses. We do not offer direct international shipping at this time.
Can I return an online purchase to a local Hallmark Gold Crown store?
Yes, most items purchased on our website can be returned to participating Hallmark Gold Crown stores. Please bring your original packing slip or order confirmation email as proof of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Hallmark gift cards.